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What Our Legal Terms Mean for Your Account

fx444 operates under terms that govern account eligibility, data use, and service access — all of which depend on your local law and the regions where access is permitted.

Jurisdiction-dependent accessAccount eligibility rulesData handling commitmentsbKash, Nagad, Rocket wallet policySupport contact available
fx444 What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about your rights under our terms, want to request account data, or need to flag a compliance concern, our support team handles these directly. Responses to legal and account-related queries may take longer than standard support, but we treat every request seriously and follow up in order.

Live Chat Open the chat widget on any page for account or policy questions. Available during active platform hours; legal queries are escalated to the relevant team.
Email Support Send detailed legal or account requests to our support email. Include your registered name and the wallet — bKash, Nagad, or Rocket — linked to your account.
Account Help Centre Log in and use the Help section to raise a formal query. This creates a reference number so we can track your case from first contact to resolution.
DATA AND SECURITY

How We Handle Your Data and Account Security

We collect only what we need to operate your account — your registration details, the wallet identifiers for bKash, Nagad, or Rocket that you connect, and transactional records. We do not sell personal data to third parties, and we do not share it beyond what is required to process payments or respond to a lawful request. You can ask us what data we hold on you at any time by contacting support.

Cookie Use

We use session and analytics cookies to keep your account logged in and to understand how the lobby is used. You can manage cookie preferences in your browser settings at any time.

Data Retention

Account and transaction records are kept for as long as your account is active and for a period after closure, as required by our operating obligations. You may request deletion of non-essential data.

Account Security

Your account is protected by password and OTP verification on login. We recommend never sharing your OTP with anyone — our support team will never ask for it.

Change Requests

To update your registered name, linked wallet — bKash, Nagad, or Rocket — or contact details, raise a request through the Help Centre with your identity documents ready.

Common Questions About Our Legal Terms

These questions cover what we get asked most about account eligibility, data rights, wallet policy, and how to act on your legal rights with us. If your question is not here, contact support directly.

Access depends on your local law and whether your region is eligible. We recommend checking the rules that apply to you before opening an account — we cannot confirm legality for every individual situation.

No. All wallets — bKash, Nagad, Rocket — must be registered in your own name. Third-party wallet deposits are not accepted and may result in account review or suspension.

Contact support via live chat or email, confirm your registered account details, and ask for a data subject access request. We will respond with what we hold and how it is used.

We retain transaction and identity records for a period after closure as required by our operating obligations. Non-essential data can be deleted on request — raise this through the Help Centre.

We post notice of material changes on the site before they take effect. Continuing to use your account after a posted change means you accept the updated terms. Contact us if you have concerns.

Reach out to support to discuss your concern. If you do not wish to accept the revised terms, close your account before the change takes effect — our team can walk you through the process.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.